Shipping policy

Shipping Policy

Welcome to GlowLean. We are committed to delivering your order safely and efficiently. Please review our shipping policy below before placing your order.

Shipping Rates

  • Standard Shipping Fee: $75 per order.
  • Free Shipping: Enjoy FREE standard shipping on all orders over $500.

Shipping fees (if applicable) will be calculated and displayed at checkout.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Estimated Delivery Time

Delivery times vary depending on the destination and shipping method.

  • Standard Shipping: Approximately 7–15 business days
  • Remote areas may require additional delivery time.

Please note that delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use the tracking number to monitor your shipment's progress.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order. GlowLean is not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions about shipping or your order, please contact us:

Store Name: GlowLean

Email: zhangsimeng012@gmail.com

Phone: +18647657405

Address:
Room 39, 3/F, 143 Wai Yip Street,Kwun Tong,Hong Kong